FAQs

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”SHOPPING INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”-1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Delivery charges for orders from the Online Shop?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no” woodmart_inline=”no”]Happy Shop charges standard shipping & handling fees set by our vendors with every transaction for any local delivery. * subject to change by the management.

STRICTLY NO REFUNDS for any shipping & handling charges.

There may be promotional offerings for free delivery from time to time so please check in often.

We strive to deliver your purchased products in the shortest time possible. All orders are processed as soon as the transaction is confirmed, except for products on backorder. All orders are dispatched and delivered by our designated carrier, Monday – Friday, excluding weekends and public holidays.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will delivery take?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What exactly happens after ordering?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]Confirmed orders will be shipped out from our warehouse within 1-3 business day(s) if they are placed before 12 noon, Monday – Friday, excluding public holidays. Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday, excluding public holidays.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I receive an invoice for my order?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]You can access and manage your orders from your Account Dashboard, including your invoice/sales receipt, order tracking and profile update.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I return an item?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]In the unfortunate event that you would like to return your product in accordance with our return policy, you may raise a return request from your Account Dashboard. All returns will be processed immediately.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”PAYMENT INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”-1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”When is the order payment charged to my payment card?” tab_id=”1″][vc_column_text text_larger=”no”]Payment for all orders processed through our payment processing system will be verified and charged to your payment card immediately. Upon successful payment, your order payment transaction is deemed successful and we will start processing your order immediately.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the Wishlist?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]You may save products that you like but are not ready to purchase yet to your Wishlist. You will also receive an email notification whenever products in your wishlist goes on sale. You can access your wishlist at any time through your Account Dashboard.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I receive a damaged or wrong product?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]In the unfortunate event that you received a damaged or was sent the wrong product, please request for a return in your Account Dashboard. We will process your request immediately. Upon successful approval of your returns, which typically takes 2-3 days, you will be refunded the total order amount, including any shipping and delivery fees.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]Unfortunately, you cannot change or cancel your order once payment has been made. However, if your order has not been shipped, you may request for a return and we will process your request accordingly. Your total order amount will be refunded to your payment card or bank account.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is “package tracking“ in my orders?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]You may track the shipping status of your order at any time from your Account Dashboard.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]